FREQUENTLY ASKED QUESTIONS

Where do you ship from?

We ship either from a local warehouse or a warehouse in China.

Hong long does it takes to receive the batteries?

It takes around 5~7 days from a local warehouse, and 15 days from a warehouse in China.

Are the batteries brand new?

The batteries with no NEW label are prototype batteries that means the batteries underwent multi-time discharging and charging cycles during manufacturer tests, and dismantled from trial battey packs, but all the batteries have good consistence of cell voltage, capacity, and impedance. As well as selected carefully and well coupled before shipment based on cell capacity, voltage, and impedance. Labeling as NEW are brand new ones.

How many battery cells in a pack?

2 x cylindrical battery cells in a pack; 4 x prismatic battery cells in a pack as a benchmark.

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